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Set Up a Notification Profile

Goal: control how and when people get notified — which channels (SMS, email, web push) and during which days and hours.

A Notification Profile is a reusable schedule + channel set. You assign it to users (and system components), so "critical only" or "weekday daytime" is defined once and applied everywhere.

Before you start​

  • You're logged in as an administrator.
  • For SMS/email delivery, the outbound transports are configured in Configuration.

1. Create the profile​

  1. Open Notification Profiles and click New Profile.

    Open Notification Profiles

  2. Name — lowercase_with_underscores (e.g. critical_only, business_hours, weekday_daytime).

  3. Channels — enable SMS, Email, and Web Push independently. A profile can use any combination.

  4. Schedule — restrict delivery to specific days of the week and hours of the day. Outside that window, notifications routed through this profile are suppressed.

  5. Enabled — leave on. Disabling preserves the configuration but stops all delivery through the profile.

  6. Save. Changes take effect immediately for everyone assigned to the profile.

2. Assign it to users​

A profile does nothing until it's attached. On each user, set their notification profile and fill in the Email / SMS contact fields for the channels you enabled.

Verify it​

Trigger a notification that the user qualifies for (or use the Test web-push action on a UI) and confirm it arrives on the enabled channels — and doesn't arrive outside the profile's hours.